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Independent Customer Feedback

100% of our customers would rate our service good or excellent.

5

Showing reviews 1 to 20 of 47

Date Product Score Customer Comment Our Response
04-Jan-2021
Product:
AUDI Q5
Rating:
Customer Comment:
Efficient, unhurried and friendly service. Graham made the whole viewing and purchase procedure simple and explained everything including the extended warranties. Very happy with the initial customer service aspect and the car.
Efficient, unhurried and friendly service. Graham made the whole viewing and purchase procedure simple and explained everything including the extended warranties. Very happy with the initial customer service aspect and the car.
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Our Response:
No Comment
No Comment
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27-Dec-2020
Product:
MERCEDES ECLASS
Rating:
Customer Comment:
Really pleased with quick and reasonable part ex and purchase
Really pleased with quick and reasonable part ex and purchase
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Our Response:
No Comment
No Comment
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16-Dec-2020
Product:
VOLVO XC90
Rating:
Customer Comment:
Excellent interaction with the company. I dealt with Graham directly and it was a completely new experience buying a car. I have changed 9/10 cars before but I have never come across and independent dealer who is not pushy and is not trying to sell any add-ons.

Initial niggles with the spare...
Excellent interaction with the company. I dealt with Graham directly and it was a completely new experience buying a car. I have changed 9/10 cars before but I have never come across and independent dealer who is not pushy and is not trying to sell any add-ons.

Initial niggles with the spare key were sorted promptly and currently have an ongoing issue but I have to say that it feels like I am being well looked after.

In short, I am very likely to be buying my next car from this place :)
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Our Response:
No Comment
No Comment
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07-Dec-2020
Product:
5 Series
Rating:
Customer Comment:
We felt that we got a very good deal: a car we really like at a fair price. Low mileage, two years old, excellent condition, high spec and a little over half what the car cost new. We were treated in a professional and friendly manner throughout, with any minor problems easily resolved. We also got a fair...
We felt that we got a very good deal: a car we really like at a fair price. Low mileage, two years old, excellent condition, high spec and a little over half what the car cost new. We were treated in a professional and friendly manner throughout, with any minor problems easily resolved. We also got a fair price for the car we traded in, with no hassle. We recommend and will use again.
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Our Response:
No Comment
No Comment
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06-Dec-2020
Product:
FORD FOCUS
Rating:
Customer Comment:
Great people to do business with very professional and would definitely recommend.
Great people to do business with very professional and would definitely recommend.
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Our Response:
No Comment
No Comment
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09-Nov-2020
Product:
VOLVO XC90
Rating:
Customer Comment:
Really helpful. A delight to deal with.
Really helpful. A delight to deal with.
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Our Response:
No Comment
No Comment
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03-Nov-2020
Product:
TESLA MODEL S
Rating:
Customer Comment:
Very welcoming and friendly. Far better than the usual disinterested main dealer experience.
Very welcoming and friendly. Far better than the usual disinterested main dealer experience.
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Our Response:
No Comment
No Comment
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02-Nov-2020
Product:
FIAT SPIDER
Rating:
Customer Comment:
Very good not a hard sell, happy with our new car
Very good not a hard sell, happy with our new car
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Our Response:
No Comment
No Comment
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26-Oct-2020
Product:
LAND ROVER EVOQUE
Rating:
Customer Comment:
friendly and efficient
friendly and efficient
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Our Response:
No Comment
No Comment
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21-Oct-2020
Product:
BMW X3
Rating:
Customer Comment:
Have done business with WCC many times now, they are very fair and professional, no cowboys or sharks here, friendly staff and top end cars.
Have done business with WCC many times now, they are very fair and professional, no cowboys or sharks here, friendly staff and top end cars.
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Our Response:
No Comment
No Comment
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21-Oct-2020
Product:
NISSAN JUKE
Rating:
Customer Comment:
I can honestly say this was one of the best car buying experiences we have both had. The salesman Andy explained fully every aspect of the sale and was very knowledgeable about the car we bought.
When we returned to collect the car it was ready and fully valeted with a new mot, all the controls...
I can honestly say this was one of the best car buying experiences we have both had. The salesman Andy explained fully every aspect of the sale and was very knowledgeable about the car we bought.
When we returned to collect the car it was ready and fully valeted with a new mot, all the controls were fully explained and we left extremely happy.
An extremely pleasant experience
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Our Response:
No Comment
No Comment
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15-Oct-2020
Product:
MERCEDES CCLASS
Rating:
Customer Comment:
Graham gave us all the information we needed about the car and dealt with us in a quick and efficient manner without making us feel rushed.
Graham gave us all the information we needed about the car and dealt with us in a quick and efficient manner without making us feel rushed.
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Our Response:
Thank you for your review, Pleased to hear you did not feel in anyway rushed. Enjoy your car.
Thank you for your review, Pleased to hear you did not feel in anyway rushed. Enjoy your car.
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15-Oct-2020
Product:
BMW X3 SERIES
Rating:
Customer Comment:
Very proffesional and helpful. Really great to do business with
Very proffesional and helpful. Really great to do business with
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Our Response:
Thanks for your review, a pleasure doing business with you too.
Thanks for your review, a pleasure doing business with you too.
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30-Sep-2020
Product:
JAGUAR F-PACE
Rating:
Customer Comment:
Great staff, great service, great business
Great staff, great service, great business
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Our Response:
Thanks for your kind words, Enjoy the car
Thanks for your kind words, Enjoy the car
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23-Sep-2020
Product:
TESLA
Rating:
Customer Comment:
I viewed 3 Cars from 3 Different Dealers. The other Dealers were Conservative with the Truth! The Car that I purchased from Wimbledon Carriages was in Excellent Condition, Well Priced. The Salesman was Professional & Genuine & I would Definitely use them again. The Transaction from the PE to the New...
I viewed 3 Cars from 3 Different Dealers. The other Dealers were Conservative with the Truth! The Car that I purchased from Wimbledon Carriages was in Excellent Condition, Well Priced. The Salesman was Professional & Genuine & I would Definitely use them again. The Transaction from the PE to the New Vehicle went Exceedingly Smoothly & the Owner/Propertier made a point of seeing me to ensure that I was Happy with the Car & the Transaction
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Our Response:
Thanks for your kind Review it was a pleasure meeting and doing business with you. Hope you are enjoying the Tesla.
Thanks for your kind Review it was a pleasure meeting and doing business with you. Hope you are enjoying the Tesla.
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23-Sep-2020
Product:
BMW 7 SERIES
Rating:
Customer Comment:
Brilliant service, seamless and friendly Very efficient staff. Delivered beyond expectations. The car was as described on their website and more.
Brilliant service, seamless and friendly Very efficient staff. Delivered beyond expectations. The car was as described on their website and more.
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Our Response:
Thank you for your kind review, we always delighted when we are told we have exceeded peoples expectations, I will pass on your comments to Steve.
Thank you for your kind review, we always delighted when we are told we have exceeded peoples expectations, I will pass on your comments to Steve.
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23-Sep-2020
Product:
PEUGEOT 5008
Rating:
Customer Comment:
The three employees I dealt with were polite, professional, straightforward, efficient.
The three employees I dealt with were polite, professional, straightforward, efficient.
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Our Response:
Thanks for your review, I will pass on your comments to my colleagues, we always work hard to make the whole process from initial enquiry to delivery as straight forward and stress free as possible, particularly for customers such as yourselves who are buying without visiting the showroom, so your...
Thanks for your review, I will pass on your comments to my colleagues, we always work hard to make the whole process from initial enquiry to delivery as straight forward and stress free as possible, particularly for customers such as yourselves who are buying without visiting the showroom, so your feedback is very much appreciated. Wishing you and your family many happy journeys in the car.
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06-Sep-2020
Product:
VOLVO XC90
Rating:
Customer Comment:
Wimbledon Carriage company has restored my faith in used car dealerships. Professional and courteous with a good range of vehicles. I had been trying to find a car that met the criteria I was looking for for weeks and I found it here. Car as described and in great condition.
Wimbledon Carriage company has restored my faith in used car dealerships. Professional and courteous with a good range of vehicles. I had been trying to find a car that met the criteria I was looking for for weeks and I found it here. Car as described and in great condition.
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Our Response:
Its great to hear we have restored your faith in car dealerships - we are not all bad! Thanks for taking the time to leave a review and enjoy your car, Hopefully see you for another one at some point.
Its great to hear we have restored your faith in car dealerships - we are not all bad! Thanks for taking the time to leave a review and enjoy your car, Hopefully see you for another one at some point.
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05-Sep-2020
Product:
BMW 5 SERIES
Rating:
Customer Comment:
Excellent service and great cars. Graham was especially helpful.
Excellent service and great cars. Graham was especially helpful.
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Our Response:
Thanks for your review, will pass on your feedback to Graham, Enjoy your new car.
Thanks for your review, will pass on your feedback to Graham, Enjoy your new car.
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28-Aug-2020
Product:
KIA PICANTO
Rating:
Customer Comment:
I had a brilliant experience with Wimbledon Carriage Company from beginning to end!! It was a pleasure communicating with the owner Graham, he responded to my enquiry within 24 hours and arranged a test drive at a time that to suited me. Upon arrival we were given time to look over the car at our own...
I had a brilliant experience with Wimbledon Carriage Company from beginning to end!! It was a pleasure communicating with the owner Graham, he responded to my enquiry within 24 hours and arranged a test drive at a time that to suited me. Upon arrival we were given time to look over the car at our own leisure. During the test drive Graham was kind enough to point out some of the beautiful views that surround Easy Horsley. I was not made to feel under any pressure to make a decision on the day which was refreshing change from experiences with other car salesmen. It was this high quality customer service and quality and fair pricing of the car that made my decision to purchase the car. The process of viewing documentation, payment and collection was seamless

I felt the staff went above and beyond, I can not fault them and I would highly recommend this company.
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Our Response:
Thanks for your lovely review Katie, We work hard to buy and prepare our cars well so they sell themselves and create a relaxed environment for our customers so they enjoy their car buying experience, I'm glad you enjoyed Graham's tour of Horsley! Enjoy your new car and hopefully see you again at...
Thanks for your lovely review Katie, We work hard to buy and prepare our cars well so they sell themselves and create a relaxed environment for our customers so they enjoy their car buying experience, I'm glad you enjoyed Graham's tour of Horsley! Enjoy your new car and hopefully see you again at some point.
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Showing reviews 1 to 20 of 47