Independent Customer Feedback

100% of our customers would rate our service good or excellent.

5

Showing reviews 1 to 20 of 34

Date Product Score Customer Comment Our Response
27-Aug-2018
Product:
Volvo XC90
Rating:
Customer Comment:
Just straight forward and direct service.

When i 1st called, whoever I spoke to laid on the ‘urgency’ factor a bit much and put me off bothering to drive down.

I was keen on the vehicle and happened to driving past the area so I dropped a call 30mins before and met Andy....
Just straight forward and direct service.

When i 1st called, whoever I spoke to laid on the ‘urgency’ factor a bit much and put me off bothering to drive down.

I was keen on the vehicle and happened to driving past the area so I dropped a call 30mins before and met Andy. There wasn’t any room for negotiation on the vehicle, then again I knew it was priced well and so are the other vehicles I had a little interest in. So that wasn’t an issue. Andy was very polite.

24hrs later I completed a test drive and agreed to purchase.

They took my old car as part x, I had external finance that the dealer worked with so within 48hrs later I picked up my car. The car was less than perfect on the outside and still the dealer took the part x to make the sale happen.

As said above. Just straight forward.

At this stage I’d certainly use this dealer again.
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Our Response:
Thanks very much for your review Andrew, Sorry if you felt slightly rushed during your first call, I will feed that back to my sales colleagues, We do price our cars very competitively and price check them everyday and are happy to take most (!) cars in part exchange regardless of their condition, Hope...
Thanks very much for your review Andrew, Sorry if you felt slightly rushed during your first call, I will feed that back to my sales colleagues, We do price our cars very competitively and price check them everyday and are happy to take most (!) cars in part exchange regardless of their condition, Hope you enjoy your new car.
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10-Aug-2018
Product:
BMW 325
Rating:
Customer Comment:
AS promised the car was ready for collection on time and necessary work had been completed, I would have no problem telling others of the service received to purchase from the same source.
AS promised the car was ready for collection on time and necessary work had been completed, I would have no problem telling others of the service received to purchase from the same source.
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Our Response:
Thanks for your review Trevor, hope you enjoy the car.
Thanks for your review Trevor, hope you enjoy the car.
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01-Aug-2018
Product:
Mercedes SLC
Rating:
Customer Comment:
Helpful and communicative...gave a fair price for part exchange...I would definitely recommend this company.
Helpful and communicative...gave a fair price for part exchange...I would definitely recommend this company.
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Our Response:
Thanks Caroline, Hope you enjoy this car as much as your last one.
Thanks Caroline, Hope you enjoy this car as much as your last one.
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01-Aug-2018
Product:
Nissan X Trail LO67SVD
Rating:
Customer Comment:
Everyone I met was professional, friendly and informative. I purchased a great car and they made the whole process seamless. Thank you.
Everyone I met was professional, friendly and informative. I purchased a great car and they made the whole process seamless. Thank you.
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Our Response:
Thanks very much for your review Alex - we try to make things as straight forward as possible, Enjoy your new car.
Thanks very much for your review Alex - we try to make things as straight forward as possible, Enjoy your new car.
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29-Jul-2018
Product:
Mitsubishi Outlander
Rating:
Customer Comment:
Purchasing a car can be a daunting experience. However, have no fear whatsoever when buying from the Wimbledon Carriage Company. A company does not continue trading for so many years if it is not providing a reputable service...and this is exactly what you will find when you step in their door! Their...
Purchasing a car can be a daunting experience. However, have no fear whatsoever when buying from the Wimbledon Carriage Company. A company does not continue trading for so many years if it is not providing a reputable service...and this is exactly what you will find when you step in their door! Their stock is clean, there is a varied selection for all tastes and budgets, the staff are beyond knowledgeable and the aftercare service is second to none. A super rare find in the motor world! I am a very discerning customer and the Wimbledon Carriage Company come very highly recommended!!
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Our Response:
Thanks very much for your review Richard, We know as much as choosing a new car is exciting it can also be daunting and we work hard to make it stress free and enjoyable. I will pass on your kind words to the rest of the sales and valeting team - they will be much appreciated. Enjoy your car and we...
Thanks very much for your review Richard, We know as much as choosing a new car is exciting it can also be daunting and we work hard to make it stress free and enjoyable. I will pass on your kind words to the rest of the sales and valeting team - they will be much appreciated. Enjoy your car and we look forward to seeing you for the next one!
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09-Jul-2018
Product:
BMW 218
Rating:
Customer Comment:
Great service and friendly people.
Great service and friendly people.
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Our Response:
Thanks for taking the time to leave a review, Pleasure doing business with you and your family.
Thanks for taking the time to leave a review, Pleasure doing business with you and your family.
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26-Jun-2018
Product:
Audi
Rating:
Customer Comment:
Very helpful and flexible on pick up time. Car was well prepared and all paperwork ready. Also helped us do our road tax quickly. Thanks!
Very helpful and flexible on pick up time. Car was well prepared and all paperwork ready. Also helped us do our road tax quickly. Thanks!
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Our Response:
Thanks for you kind review Ben, Glad you liked the car when you finally saw it after all that time! Hope the rest of the move goes smoothly.
Thanks for you kind review Ben, Glad you liked the car when you finally saw it after all that time! Hope the rest of the move goes smoothly.
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24-Jun-2018
Product:
Audi Q5
Rating:
Customer Comment:
Excellent service from start to finish of sale
Thank you
Excellent service from start to finish of sale
Thank you
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Our Response:
Thanks very much for your kind review, Have sent the extended warranty details, Enjoy your car.
Thanks very much for your kind review, Have sent the extended warranty details, Enjoy your car.
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21-Jun-2018
Product:
Audi
Rating:
Customer Comment:
Pleasant, efficient and satisfactory service.
Pleasant, efficient and satisfactory service.
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Our Response:
Thanks very much for your review, Enjoy your car.
Thanks very much for your review, Enjoy your car.
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06-Jun-2018
Product:
Landrover Range Rover Sport
Rating:
Customer Comment:
Very helpful pre and post sale. I will buy another car from them.
Very helpful pre and post sale. I will buy another car from them.
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Our Response:
Thanks very much for taking the time to leave a review, We look forward to seeing you for the next car!
Thanks very much for taking the time to leave a review, We look forward to seeing you for the next car!
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18-May-2018
Product:
Audi Q3
Rating:
Customer Comment:
WCC provided good access to the vehicle of interest and were flexible on the nature of the deal, allowing me time to test the market for the sale of my own vehicle, while retaining the option to take up their part-exchange offer, should I need it. Good people to do business with.
WCC provided good access to the vehicle of interest and were flexible on the nature of the deal, allowing me time to test the market for the sale of my own vehicle, while retaining the option to take up their part-exchange offer, should I need it. Good people to do business with.
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Our Response:
Thanks for your review Mark, we are always happy to give our customers some time to sell their part exchange prior to collecting the new car -Glad it worked well for you. Do pop in and see us to sort out the first aid kit and bumper.
Thanks for your review Mark, we are always happy to give our customers some time to sell their part exchange prior to collecting the new car -Glad it worked well for you. Do pop in and see us to sort out the first aid kit and bumper.
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11-May-2018
Product:
Mercedes E350
Rating:
Customer Comment:
Super service
Super service
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Our Response:
Thanks very much for taking the time to leave a review, much appreciated.
Thanks very much for taking the time to leave a review, much appreciated.
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03-May-2018
Product:
Jaguar XKR
Rating:
Customer Comment:
Great “car people” for those of us who are “car people” with a strong connection for our cars
My experience is clearly that Wimbledon Carriage Company want its customers to drive away happy and satisfied with the whole purchasing relationship and the new car they drive away with.
I will...
Great “car people” for those of us who are “car people” with a strong connection for our cars
My experience is clearly that Wimbledon Carriage Company want its customers to drive away happy and satisfied with the whole purchasing relationship and the new car they drive away with.
I will return
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Our Response:
Thanks very much for your review Stephen, We hope you get lots of enjoyment out of the Jaguar.
Thanks very much for your review Stephen, We hope you get lots of enjoyment out of the Jaguar.
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29-Apr-2018
Product:
BMW 120d
Rating:
Customer Comment:
Very friendly and helpful people, I mean it, deal was done there and then, bought a very clean car, and it was kept in excellent condition and they were honest about the scratches etc so yeah very well done. Happy customer and will definitely recommend others to go have a look for themselves.
Very friendly and helpful people, I mean it, deal was done there and then, bought a very clean car, and it was kept in excellent condition and they were honest about the scratches etc so yeah very well done. Happy customer and will definitely recommend others to go have a look for themselves.
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Our Response:
Thank you very much for your kind review, Lovely to hear you are enjoying the BMW  and Thanks for your offer of recommendation. 
Thank you very much for your kind review, Lovely to hear you are enjoying the BMW  and Thanks for your offer of recommendation. 
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20-Apr-2018
Product:
BMW 225XE
Rating:
Customer Comment:
All very friendly and helpful, unlike most dealerships, they make time for you and listen. Cars all of a high standard. Would certainly recommend and use again.
All very friendly and helpful, unlike most dealerships, they make time for you and listen. Cars all of a high standard. Would certainly recommend and use again.
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Our Response:
Thanks very much for your kind review, We do try very hard to offer the very best quality cars in a relaxed and friendly sales environment, Enjoy your car.
Thanks very much for your kind review, We do try very hard to offer the very best quality cars in a relaxed and friendly sales environment, Enjoy your car.
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09-Apr-2018
Product:
Mitsubishi Outlander
Rating:
Customer Comment:
They were good and upfront from the start.
The car was what they said it had. They serviced the car at the main dealer before I picked it up. A sensor for the washing fluid was broken and the warning light was on. But they booked it with the dealer and fixed it.
Nice and friendly staff, not...
They were good and upfront from the start.
The car was what they said it had. They serviced the car at the main dealer before I picked it up. A sensor for the washing fluid was broken and the warning light was on. But they booked it with the dealer and fixed it.
Nice and friendly staff, not pushy
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Our Response:
Thanks for your review, Most our hybrids we still use Main dealers for servicing. Sorry you had the problem with the washer bottle but glad we could get it sorted quickly and smoothly, Enjoy your car.
Thanks for your review, Most our hybrids we still use Main dealers for servicing. Sorry you had the problem with the washer bottle but glad we could get it sorted quickly and smoothly, Enjoy your car.
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04-Apr-2018
Product:
Audi TT
Rating:
Customer Comment:
Excellent straightforward service as always
Excellent straightforward service as always
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Our Response:
Thanks once again for your business and for taking the time to leave your review.
Thanks once again for your business and for taking the time to leave your review.
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03-Apr-2018
Product:
Audi A4 Avant
Rating:
Customer Comment:
Fully recommend buying a car from Wimbledon Carriage Company. The service we received was professional and friendly. Would certainly buy another car from them another time.
Fully recommend buying a car from Wimbledon Carriage Company. The service we received was professional and friendly. Would certainly buy another car from them another time.
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Our Response:
Thanks very much for your review, Hopefully see you again for your next car.
Thanks very much for your review, Hopefully see you again for your next car.
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02-Apr-2018
Product:
Mitsubishi
Rating:
Customer Comment:
Service was just what we wanted. Had a stock of good quality cars from wide variety of manufacturers at what seemed to be competitive prices. Advice was objective and certainly not pushy - would highly recommend them.
Service was just what we wanted. Had a stock of good quality cars from wide variety of manufacturers at what seemed to be competitive prices. Advice was objective and certainly not pushy - would highly recommend them.
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Our Response:
Thanks for taking the time to leave your review John, We take pride in a relaxed sales environment and hope the quality of our stock speaks for itself. Enjoy your new car.
Thanks for taking the time to leave your review John, We take pride in a relaxed sales environment and hope the quality of our stock speaks for itself. Enjoy your new car.
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23-Mar-2018
Product:
Mercedes C350
Rating:
Customer Comment:
very good and efficient service Graham and Victoria were very helpful
We are happy with the car.
very good and efficient service Graham and Victoria were very helpful
We are happy with the car.
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Our Response:
Thank you for your review, enjoy the Mercedes and we look forward to seeing you for the next one!
Thank you for your review, enjoy the Mercedes and we look forward to seeing you for the next one!
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Showing reviews 1 to 20 of 34