Independent Customer Feedback

100% of our customers would rate our service good or excellent.

5

Showing reviews 1 to 20 of 43

Date Product Score Customer Comment Our Response
05-Dec-2018
Product:
BMW X1
Rating:
Customer Comment:
Graham has great customer service!
Graham has great customer service!
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Our Response:
Thanks for your review, Glad we made your first experience of buying a car in the UK and enjoyable one, Wishing you and your family many happy trips exploring in the new car.
Thanks for your review, Glad we made your first experience of buying a car in the UK and enjoyable one, Wishing you and your family many happy trips exploring in the new car.
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27-Nov-2018
Product:
BMW Z4
Rating:
Customer Comment:
Personalised service, rapid and accurate, very friendly and respectful! Graham Hill and the colleagues are very professional indeed.

Thank you very much!
Alberto
Personalised service, rapid and accurate, very friendly and respectful! Graham Hill and the colleagues are very professional indeed.

Thank you very much!
Alberto
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Our Response:
Thanks very much for your review Alberto, Enjoy the Z4 - Hopefully the rain will stop for you soon!
Thanks very much for your review Alberto, Enjoy the Z4 - Hopefully the rain will stop for you soon!
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20-Nov-2018
Product:
Nissan Qasqai
Rating:
Customer Comment:
Hi we live more than 500 miles from them and would have no hesitation in dealing
With them again we are delighted with the car well done graeham and staff could,nt have been more helpful thank you
Jane Blythe
Hi we live more than 500 miles from them and would have no hesitation in dealing
With them again we are delighted with the car well done graeham and staff could,nt have been more helpful thank you
Jane Blythe
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Our Response:
Thanks very much for taking the time to leave your review and your kind words on the phone, If you are ever down this way do pop in! Enjoy the car.
Thanks very much for taking the time to leave your review and your kind words on the phone, If you are ever down this way do pop in! Enjoy the car.
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20-Nov-2018
Product:
Land Rover Range Rover Sport
Rating:
Customer Comment:
very helpful from start to finish. knowledgeable sales staff instead of pushy. good after sales too. High recommended
very helpful from start to finish. knowledgeable sales staff instead of pushy. good after sales too. High recommended
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Our Response:
Thanks for your review Richards, Enjoy your new car.
Thanks for your review Richards, Enjoy your new car.
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13-Nov-2018
Product:
BMW 435D
Rating:
Customer Comment:
Very good service from Graham, Victoria and Clive. Bought the car on FaceTime presentation like I usually do from main dealers and was not disappointed.
Very good service from Graham, Victoria and Clive. Bought the car on FaceTime presentation like I usually do from main dealers and was not disappointed.
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Our Response:
Thanks very much for your review, The FaceTime videos are very beneficial for customers such as yourself who are a long way away from us. Hope you enjoy the car and enjoy the drive back to Italy!
Thanks very much for your review, The FaceTime videos are very beneficial for customers such as yourself who are a long way away from us. Hope you enjoy the car and enjoy the drive back to Italy!
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16-Oct-2018
Product:
Volvo XC60
Rating:
Customer Comment:
Good friendly service thank you. Made it an added enjoyable experience buying the car!
Good friendly service thank you. Made it an added enjoyable experience buying the car!
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Our Response:
Thanks very much for your review, it was a pleasure doing business with you. Hope you have many happy road trips in the new car and enjoy it as much as your old one!
Thanks very much for your review, it was a pleasure doing business with you. Hope you have many happy road trips in the new car and enjoy it as much as your old one!
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05-Oct-2018
Product:
Ford Mustang
Rating:
Customer Comment:
It as was my second time buying a car from Wimbledon Carriage Company. Just like the first time, the service was exceptional. All my questions and inquiries were dealt with very quickly and no pressure tactics were applied. The car was competitively priced and exactly as described on their website. I am...
It as was my second time buying a car from Wimbledon Carriage Company. Just like the first time, the service was exceptional. All my questions and inquiries were dealt with very quickly and no pressure tactics were applied. The car was competitively priced and exactly as described on their website. I am very happy with my purchase and highly recommend them..
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Our Response:
Thanks for your review Victor, it was a pleasure doing business with you, Hope you have lots of fun in the new car.
Thanks for your review Victor, it was a pleasure doing business with you, Hope you have lots of fun in the new car.
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28-Sep-2018
Product:
Porsche Boxster
Rating:
Customer Comment:
Best experience I’ve ever had when buying a car. Cars are well priced and part -ex offer was fair. Victoria, Graham and the team were a pleasure to do business with.
Best experience I’ve ever had when buying a car. Cars are well priced and part -ex offer was fair. Victoria, Graham and the team were a pleasure to do business with.
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Our Response:
Thanks very much for your kind words Sarah, Enjoy the Porsche - will be in touch regarding the additional speakers.
Thanks very much for your kind words Sarah, Enjoy the Porsche - will be in touch regarding the additional speakers.
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28-Sep-2018
Product:
Audi Q5
Rating:
Customer Comment:
Very friendly and efficient service - Nothing was too much trouble - including picking me up from the railway station. Car was very well presented.
Very friendly and efficient service - Nothing was too much trouble - including picking me up from the railway station. Car was very well presented.
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Our Response:
Thanks very much for your review Trevor, The least we can do is collect you from the station when you are travelling so far to buy from us, Thanks for your business.
Thanks very much for your review Trevor, The least we can do is collect you from the station when you are travelling so far to buy from us, Thanks for your business.
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27-Aug-2018
Product:
Volvo XC90
Rating:
Customer Comment:
Just straight forward and direct service.

When i 1st called, whoever I spoke to laid on the ‘urgency’ factor a bit much and put me off bothering to drive down.

I was keen on the vehicle and happened to driving past the area so I dropped a call 30mins before and met Andy....
Just straight forward and direct service.

When i 1st called, whoever I spoke to laid on the ‘urgency’ factor a bit much and put me off bothering to drive down.

I was keen on the vehicle and happened to driving past the area so I dropped a call 30mins before and met Andy. There wasn’t any room for negotiation on the vehicle, then again I knew it was priced well and so are the other vehicles I had a little interest in. So that wasn’t an issue. Andy was very polite.

24hrs later I completed a test drive and agreed to purchase.

They took my old car as part x, I had external finance that the dealer worked with so within 48hrs later I picked up my car. The car was less than perfect on the outside and still the dealer took the part x to make the sale happen.

As said above. Just straight forward.

At this stage I’d certainly use this dealer again.
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Our Response:
Thanks very much for your review Andrew, Sorry if you felt slightly rushed during your first call, I will feed that back to my sales colleagues, We do price our cars very competitively and price check them everyday and are happy to take most (!) cars in part exchange regardless of their condition, Hope...
Thanks very much for your review Andrew, Sorry if you felt slightly rushed during your first call, I will feed that back to my sales colleagues, We do price our cars very competitively and price check them everyday and are happy to take most (!) cars in part exchange regardless of their condition, Hope you enjoy your new car.
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10-Aug-2018
Product:
BMW 325
Rating:
Customer Comment:
AS promised the car was ready for collection on time and necessary work had been completed, I would have no problem telling others of the service received to purchase from the same source.
AS promised the car was ready for collection on time and necessary work had been completed, I would have no problem telling others of the service received to purchase from the same source.
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Our Response:
Thanks for your review Trevor, hope you enjoy the car.
Thanks for your review Trevor, hope you enjoy the car.
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01-Aug-2018
Product:
Mercedes SLC
Rating:
Customer Comment:
Helpful and communicative...gave a fair price for part exchange...I would definitely recommend this company.
Helpful and communicative...gave a fair price for part exchange...I would definitely recommend this company.
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Our Response:
Thanks Caroline, Hope you enjoy this car as much as your last one.
Thanks Caroline, Hope you enjoy this car as much as your last one.
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01-Aug-2018
Product:
Nissan X Trail LO67SVD
Rating:
Customer Comment:
Everyone I met was professional, friendly and informative. I purchased a great car and they made the whole process seamless. Thank you.
Everyone I met was professional, friendly and informative. I purchased a great car and they made the whole process seamless. Thank you.
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Our Response:
Thanks very much for your review Alex - we try to make things as straight forward as possible, Enjoy your new car.
Thanks very much for your review Alex - we try to make things as straight forward as possible, Enjoy your new car.
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29-Jul-2018
Product:
Mitsubishi Outlander
Rating:
Customer Comment:
Purchasing a car can be a daunting experience. However, have no fear whatsoever when buying from the Wimbledon Carriage Company. A company does not continue trading for so many years if it is not providing a reputable service...and this is exactly what you will find when you step in their door! Their...
Purchasing a car can be a daunting experience. However, have no fear whatsoever when buying from the Wimbledon Carriage Company. A company does not continue trading for so many years if it is not providing a reputable service...and this is exactly what you will find when you step in their door! Their stock is clean, there is a varied selection for all tastes and budgets, the staff are beyond knowledgeable and the aftercare service is second to none. A super rare find in the motor world! I am a very discerning customer and the Wimbledon Carriage Company come very highly recommended!!
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Our Response:
Thanks very much for your review Richard, We know as much as choosing a new car is exciting it can also be daunting and we work hard to make it stress free and enjoyable. I will pass on your kind words to the rest of the sales and valeting team - they will be much appreciated. Enjoy your car and we...
Thanks very much for your review Richard, We know as much as choosing a new car is exciting it can also be daunting and we work hard to make it stress free and enjoyable. I will pass on your kind words to the rest of the sales and valeting team - they will be much appreciated. Enjoy your car and we look forward to seeing you for the next one!
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09-Jul-2018
Product:
BMW 218
Rating:
Customer Comment:
Great service and friendly people.
Great service and friendly people.
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Our Response:
Thanks for taking the time to leave a review, Pleasure doing business with you and your family.
Thanks for taking the time to leave a review, Pleasure doing business with you and your family.
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26-Jun-2018
Product:
Audi
Rating:
Customer Comment:
Very helpful and flexible on pick up time. Car was well prepared and all paperwork ready. Also helped us do our road tax quickly. Thanks!
Very helpful and flexible on pick up time. Car was well prepared and all paperwork ready. Also helped us do our road tax quickly. Thanks!
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Our Response:
Thanks for you kind review Ben, Glad you liked the car when you finally saw it after all that time! Hope the rest of the move goes smoothly.
Thanks for you kind review Ben, Glad you liked the car when you finally saw it after all that time! Hope the rest of the move goes smoothly.
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24-Jun-2018
Product:
Audi Q5
Rating:
Customer Comment:
Excellent service from start to finish of sale
Thank you
Excellent service from start to finish of sale
Thank you
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Our Response:
Thanks very much for your kind review, Have sent the extended warranty details, Enjoy your car.
Thanks very much for your kind review, Have sent the extended warranty details, Enjoy your car.
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21-Jun-2018
Product:
Audi
Rating:
Customer Comment:
Pleasant, efficient and satisfactory service.
Pleasant, efficient and satisfactory service.
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Our Response:
Thanks very much for your review, Enjoy your car.
Thanks very much for your review, Enjoy your car.
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06-Jun-2018
Product:
Landrover Range Rover Sport
Rating:
Customer Comment:
Very helpful pre and post sale. I will buy another car from them.
Very helpful pre and post sale. I will buy another car from them.
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Our Response:
Thanks very much for taking the time to leave a review, We look forward to seeing you for the next car!
Thanks very much for taking the time to leave a review, We look forward to seeing you for the next car!
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18-May-2018
Product:
Audi Q3
Rating:
Customer Comment:
WCC provided good access to the vehicle of interest and were flexible on the nature of the deal, allowing me time to test the market for the sale of my own vehicle, while retaining the option to take up their part-exchange offer, should I need it. Good people to do business with.
WCC provided good access to the vehicle of interest and were flexible on the nature of the deal, allowing me time to test the market for the sale of my own vehicle, while retaining the option to take up their part-exchange offer, should I need it. Good people to do business with.
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Our Response:
Thanks for your review Mark, we are always happy to give our customers some time to sell their part exchange prior to collecting the new car -Glad it worked well for you. Do pop in and see us to sort out the first aid kit and bumper.
Thanks for your review Mark, we are always happy to give our customers some time to sell their part exchange prior to collecting the new car -Glad it worked well for you. Do pop in and see us to sort out the first aid kit and bumper.
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Showing reviews 1 to 20 of 43